FAQs: Vehicle
Management

We supply electric gates, parking access equipment, perimeter security products, pedestrian access equipment and hazardous storage units, together with connected management systems.

Certification and test documentation depend on the selected product and configuration. Ask our team for the documents relevant to your project.

Integration can be discussed after reviewing your platform protocols, equipment and operating requirements. Custom interface development is available for suitable projects.

Send your product type and quantity, site requirements, destination and preferred delivery schedule. Our team will recommend a configuration and prepare a project-specific quotation.

Yes. Please share the required dimensions, finish, identification methods, operating environment and any third-party integration requirements.

Yes. Dimensions can be adapted to your site and selected product. Share the entrance width, available installation space and required clearance so our team can review a suitable configuration.

The standard warranty period for all components is 12 months, and after the 12-month period, maintenance will be provided for a fee. The intelligent systems of all products receive free upgrades throughout their lifetime. As our products are frequently used or used outdoors, regular maintenance and upkeep are necessary to ensure prolonged use and minimize potential issues. Keygon®’s products also require maintenance and upkeep. All of our products come with a maintenance manual, and if you are unsure how to maintain or upkeep your equipment, please don’t hesitate to contact us at any time. We can provide guidance and support.

Our vehicle and pedestrian access equipment is used at commercial parking facilities, industrial parks, government sites, schools, factories and other managed entrances. The equipment and system configuration depend on the site’s operating requirements.

Lead time depends on the product, order quantity and customization. Your quotation and confirmed production schedule will state the applicable timing.

Please discuss the applicable payment terms with our sales team when requesting a quotation.

Keygon® Group can install any Keygon® equipment as requested, regardless of the scale and type of installation. Our qualified technicians are familiar with all installation processes to meet the requirements of each site and customer. We can also provide technical support to local installation personnel.We can provide online technical guidance for any minor installation issues with local installation personnel, while major problems can be handled by specialized professionals.

Keygon® is a company that integrates research and development, production, sales, and after-sales maintenance. When you purchase from us, you are not just buying a product, but also getting excellent quality and technical support, which can ensure timely resolution of any issues with the product and guarantee its normal operation. For a fully-integrated research, development, manufacturing, and sales enterprise, technical service doesn’t just occur during the after-sales phase, but also during the pre-sales and mid-sales phases. When you need to renovate the entrance, for example, we can provide technical solutions, recommend equipment suitable for your on-site situation, and provide photos of the installed equipment’s effects for your reference. Additionally, we can supply equipment design parameters, design drawings, and more. Keygon® has a professional technical service team. If any issues arise during installation or normal usage that prevent the equipment from functioning properly, we can first connect via video call and guide you in troubleshooting the problem’s root cause before resolving it.

If you require technical information or support that does not require on-site intervention, please feel free to contact us by phone or email. Our professional team will make every effort to respond as quickly as possible. Your satisfaction is our ultimate goal.

The documented on-premises platform runs recognition logic, billing, gate decisions and storage locally. External payment services, remote support and other network-connected integrations need their own connectivity arrangements.

Share the country, plate examples, lane plan, user groups, traffic pattern, tariff rules, currency and preferred payment methods. Include any need for paper tickets, reusable cards, RFID or operator assistance.

Yes, the visitor system supports Excel import. Face images are not included in that batch import; add them individually afterwards, or use QR verification for the applicable visit workflow.

No. Saving a draft keeps the application for preparation. Submit the application to send it through the configured approval chain.

LPR identifies a vehicle by its plate. RFID can provide a credential for fixed or recurring users. Paper tickets or reusable cards provide alternative identification routes. The best combination depends on the users, lane conditions and operating process.

Provide the clear opening, available space for the open or retracted gate, ground levels, vehicle types and operating requirements. Confirm power, controls, protective devices and the installation drawing for the selected model.